Privacy Policy

Last Updated: 12 June 2025

Solenne ("we", "us", "our") is committed to handling the personal information of our clients, website visitors, and enquirers with care and transparency. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it. It applies to our website at https://solenn.live and to our consulting engagements.

1. Data Controller

The data controller responsible for your personal data is Solenne, operating from Level 7, KL Gateway, 2 Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia. For privacy-related enquiries, contact us at [email protected].

2. What Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number, and any message you choose to send.
• Engagement communications: email correspondence, documents shared during consulting work, and notes from working sessions.
• Website analytics: aggregated data on page visits and browser type, collected via analytics cookies if you have consented.
• Cookies: session identifiers and preference data as described in our Cookie Policy.

We do not collect sensitive personal data (such as health information, financial account details, or identification documents) unless specifically required for an engagement and agreed with you in writing.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA 2010):

• Consent: when you submit a contact form or accept cookies, you are providing consent for us to use that data for the purpose described.
• Contractual necessity: when you engage us for consulting services, we process data necessary to deliver those services.
• Legitimate interests: we may process contact data to respond to enquiries and maintain records of our business activities.

4. How We Use Your Data

• To respond to enquiries submitted through the website contact form.
• To deliver consulting engagements you have commissioned.
• To communicate with you about the progress and outcomes of an engagement.
• To maintain internal records for accounting and business purposes.
• To improve our website based on aggregated, anonymised usage data.

We do not use your data for automated decision-making or profiling, and we do not sell personal data to third parties.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Engagement records are typically kept for seven years for accounting purposes. Contact enquiries that did not result in an engagement are deleted after 24 months. You may request earlier deletion at any time (see Section 8).

6. Data Sharing

We do not sell or rent personal data. We may share data with:

• Service providers: cloud storage and email platforms used to operate our business. These providers are contractually required to handle data securely.
• Legal authorities: where required by Malaysian law or court order.

Client-specific information shared during engagements is never disclosed to other clients or third parties without your explicit written consent.

7. Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. These include encrypted communications, access-controlled document storage, and limited internal access on a need-to-know basis. No method of electronic transmission is entirely secure; we cannot guarantee absolute security but we take the matter seriously.

8. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Access: to request a copy of the personal data we hold about you.
• Correction: to request that inaccurate data be corrected.
• Withdrawal of consent: to withdraw consent to processing at any time, which may affect our ability to provide services.
• Data portability: to receive your data in a structured, machine-readable format where technically feasible.
• Objection: to object to specific processing activities.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are dissatisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia.

9. Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. Essential cookies are always active. Analytics, marketing, and preference cookies are used only with your consent. Please see our Cookie Policy for full details.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

11. Children's Privacy

Our services are intended for organisations and business professionals. We do not knowingly collect personal data from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Continued use of our website or services after changes have been posted constitutes acceptance of the updated policy.

13. Contact

For any questions about this Privacy Policy or your personal data, contact us at:

• Email: [email protected]
• Address: Level 7, KL Gateway, 2 Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia